Return & Refund Policy

At Ruma Hair Oil, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help with a simple and fair return policy.

30-Day Satisfaction Guarantee

If you're not happy with your purchase, you can return it within 30 days of delivery for a full refund or replacement, subject to the conditions below.

Eligibility for Returns

• The product must be unused, unopened, and in its original packaging.
• You must provide proof of purchase (order number or receipt).
• Return request must be made within 30 days of receiving the item.

Non-Returnable Items

• Used or opened products (for hygiene reasons)
• Items marked as “Final Sale”
• Gift cards or promotional items

How to Initiate a Return

1. Email us at ruma1011@gmail.com with:
   • Your order number
   • The reason for return
   • Photos (if product is damaged or incorrect)
2. Our team will guide you through the return shipping process.
3. Once we receive and inspect your return, we’ll process your refund within 5–7 business days.

Refunds

• Refunds will be issued to your original payment method.
• Shipping charges are non-refundable unless the return is due to our error (e.g., damaged or wrong item).

Return Shipping

• Customers are responsible for return shipping costs.
• We recommend using a trackable shipping method.

Damaged, Defective, or Wrong Items

Please contact us within 48 hours of delivery if your product arrives damaged, defective, or incorrect. We’ll resolve the issue promptly with a replacement or refund.

Need Help?

If you have any questions, feel free to reach out to our support team:

• Phone: +91 97692 71090
• Email: ruma1011@gmail.com